FAQs

1. What type of payment do you accept?
Currently we only accept paypal payments. Do not worry if you do not have a paypal account, credit and debit cards payment can be made through paypal express on our payment page.

2. How do I know if my cart has been checked out successfully?
Paypal will sent a confirmed payment to your email address and we will process your orders promptly.

3. How do I get in touch?
Online order enquiry:
online.catsocrates@gmail.com

Other enquiry:
hellocat@catsocrates.com.sg

Please send us a message and we will get back to you as soon as possible!

4. What is your Exchange/Refund policy?
Currently we only do refunds for local shipping as long as it fulfils the following conditions:

1. Liaising with us through email to sort out the situation first.
2. Contacting us within a week from receiving item
3. Pack the item securely in the original package (when possible)
4. Enclose the original packing slip with the item

Please note that we will always do a quality check and wrap your items well before shipping it out to ensure that you receive your items in good condition. Please also take note that Cat Socrates will not hold responsibility in the event of items being damaged during shipping.

Do note that you will have to bear the costs of return shipment via registered mail.

Once Returns are received, you can expect a refund in the same form of payment originally used for purchase within 2 weeks.

5. Do you ship internationally?
Yes, all international orders has a flat rate of SGD5.00 shipping fee. 

We use Sinapore Post Air Mail for international delivery. It usually arrive in 1-2 weeks after being shipped, occasionally longer due to customs delays. Please be aware of any import duties/taxes. Cat Socrates cannot reimburse the Customer for any portion of the price of goods purchased, the cost of shipping, taxes, customs or any other fee on orders undelivered due to recipient refusal.

6. What is your privacy policy ?
Your information will only be used to process your order and will never be shared with other parties Cat Soccrates will never sell, rent or disclose this information to any third party. Your credit card information is secure at all times. You will never be contacted with promotions or announcements unless you opt-in to our email updates.